Refund & Return Policy

At UTWYL, we value every customer and want you to be happy with your purchase. If your order does not meet your expectations, you may request a return within 30 days of receiving your item.

Return Conditions

To be eligible for a return:

• The item must be unused and in its original condition.
• The product must not have signs of damage or misuse.
• The order number must be provided with your return request.

Damaged or Incorrect Orders

If your item arrives damaged, defective, or you receive the wrong product, please contact us promptly.

Please include your order number and clear images of the issue. We will review your request and provide a suitable solution.

Refunds

After receiving and checking the returned item, we will confirm whether your refund is approved.

Approved refunds will be sent back through the original payment method.

Please note that your bank or payment provider may require additional processing time.

Return Shipping

For returns caused by personal preference or change of mind, return shipping costs may be paid by the customer.

If the return is caused by a mistake on our side, we will provide appropriate support.

Contact

Email:
mohammedad684@gmail.com